How paying works, what happens when it does not, and who to contact.
Everything is on a payment link or through the cart. You get a link, you pay through it, and the payment is recorded. No checks, no off-system payments.
Monthly plans are 12-month agreements. Hosting is $97 a year. The plan prices are on the Sales page and in the Websites & Hosting section of this help center.
If you are not sure what you paid for, email kyle.l.j.johnson@kljj365.com with the date and the amount, and we will tell you exactly what it was.
First, check the card: is it expired, is the billing address right, and is there enough available? Most failed payments are one of those three.
If the card is fine and the payment still fails, do not keep retrying it — repeated retries can lock the card or the account. Email kyle.l.j.johnson@kljj365.com with the date, the amount, and the last four digits of the card, and we will look into it.
Never send your full card number by email. The last four digits are enough for us to find the payment.
Email kyle.l.j.johnson@kljj365.com and say you need to update your payment method. We will send you a secure link to update it.
Do not send card details by email or text. The update happens through a secure payment link, not in a message.
There is no published refund or cancellation policy on file yet, and we will not invent one here.
If you want a refund or you want to cancel, email kyle.l.j.johnson@kljj365.com with what you bought, when you bought it, and what happened. Kyle handles refunds and cancellations directly, case by case.
Every help article ends the same way: if it did not answer your question, email Kyle directly. He reads every message.
Email Kyle