Something not working? Start here. Plain answers, no jargon.
If a checkout or payment link shows a total of $0.00, it is almost always the page still loading. Wait about twenty seconds, or reload the page, and the real total should appear.
This is a load-timing thing, not a broken link. If the total still shows $0.00 after a reload, email kyle.l.j.johnson@kljj365.com with the link you clicked and what you were trying to buy.
Some links in our emails go through a tracking domain, email.email.kljj365.com. That domain's security certificate expired on October 10, 2026, so the link fails on secure (https) connections in most browsers.
This is a known issue. It is with HighLevel support on ticket #6652007, and their team has confirmed it is a platform-side renewal — the fix has to come from their side, not from a setting we can change. There is no fix date promised yet.
If a link will not load, try the plain version of the destination instead — for example, go to kljj365.com directly — or email kyle.l.j.johnson@kljj365.com and tell us which email the link came from. We will send you the direct link.
First, check the obvious: is the address right, and is your internet working? Try the page in a private or incognito window — if it works there, the problem is usually a saved cookie or an old cached page, and clearing them fixes it.
If the page is one of our subdomains and it will not load at all, it may be down or still being built. Email kyle.l.j.johnson@kljj365.com with the address and what you see, and we will check it.
Never share your password with anyone by email or text, including us. If a sign-in asks for a password reset, do it through the site's own reset flow.
Email kyle.l.j.johnson@kljj365.com and describe what happened: what you were trying to do, what page or link it was, and what you saw instead. A screenshot helps if you can take one.
We read every report. If it is a real bug, we fix it and we tell you when it is fixed. If it is something on your end, we tell you what to change.
If the problem is urgent — you cannot pay, you cannot get into your account, or a live page is showing the wrong thing — say "urgent" in the subject line.
Every help article ends the same way: if it did not answer your question, email Kyle directly. He reads every message.
Email Kyle